PRIVACY POLICY
Jace A Holdings LLC d/b/a Epoxy Pilot (“Epoxy Pilot”, “we”, “us”, or “our”)

This Privacy Policy describes how Epoxy Pilot collects, uses, stores, and protects your personal information when you visit our website or use our marketing and lead-generation services (“Services”).

This website and our Services are not intended for children under the age of 18. We do not knowingly collect data from minors.

1. IMPORTANT INFORMATION AND WHO WE ARE

Epoxy Pilot is operated by Jace A Holdings LLC, a South Carolina limited liability company.
This Privacy Policy explains how we collect and process your personal information when you:

• Browse our website

• Book a consultation or call

• Purchase or subscribe to our Services

• Fill out forms, submit inquiries, or engage with our content or ads

If you have questions about this Privacy Policy or wish to exercise your rights, refer to the Contact Details section (Section 10).

2. TYPES OF PERSONAL DATA WE COLLECT

We may collect, use, store, and process the following categories of personal information:

Identity Data

Name, username, business name, title.

Contact Data

Email address, phone number, billing address, mailing address.

Financial Data

Payment card details, billing information (processed securely through third-party providers).

Transaction Data

Details about purchases, subscriptions, and payments made to us.

Technical Data

IP address, browser type, device type, operating system, time zone, cookie data, and similar technologies.

Profile Data

Login details (if applicable), preferences, feedback, survey responses, call-booking preferences.

Usage Data

Information about how you browse or interact with our website and Services.

Marketing & Communications Data

Your preferences for receiving marketing emails, SMS, and advertising content.

Aggregated/Statistical Data (Non-Personal)

We may use aggregate data to analyze trends. This cannot identify you.

3. HOW WE COLLECT YOUR DATA

A. Direct Interactions

You provide data to us when you:

• Fill out forms on our site

• Book a call

• Request information

• Purchase a Service

• Communicate with us via email, phone, or messaging

B. Automated Technologies

We automatically collect Technical Data using:

• Cookies

• Tracking pixels

• Server logs

You can control cookies in your browser settings.

C. Third-Party Sources

We may receive data from:

• Analytics providers (Google Analytics, Meta Ads)

• Advertising platforms (Facebook, Instagram, Google)

• Payment processors (Stripe, Payfunnels)

• Scheduling platforms (Calendly, Google Calendar)

• CRM or marketing systems (GoHighLevel, ActiveCampaign, Skool.com)

• Automation tools (Zapier, GoHighLevel)

4. HOW WE USE YOUR PERSONAL DATA

We process personal information for the following purposes:

PurposeType of Data UsedLegal BasisRegister you as a clientIdentity, ContactPerformance of a contractDeliver and manage your ServicesIdentity, Contact, Financial, TransactionContract performance; legitimate business interestProcess payments and prevent fraudIdentity, Financial, TransactionContract performance; legal obligationManage our relationship with youIdentity, Contact, ProfileContract performance; legal complianceImprove website performanceTechnical, UsageLegitimate business interestRun advertising and marketing campaignsIdentity, Contact, Profile, Technical, UsageConsent (email/SMS marketing) and legitimate interest (ads)Send marketing emails and promotional contentIdentity, Contact, MarketingYour consent

Direct Marketing

You may receive marketing emails or texts from us if you opt in or have purchased Services from us previously.

Opting Out

You may opt out at any time by:

• Clicking “unsubscribe” in any email

• Replying “STOP” to SMS messages

• Contacting us directly

This will not affect essential service-related communications.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with trusted third-party partners essential to operating our business:

• Tracking & Analytics: Hyros, Meta, Google

• Internal Communication: Slack

• Automations: Zapier, GoHighLevel

• E-Signature Services: DocuSign, PandaDoc

• Payment Processors: Stripe, Payfunnels

• Email Marketing: ActiveCampaign

• Course/Program Hosting: Skool.com

• Contractors/assistants who support service delivery

We do not allow providers to use your data for their own purposes.

We may also share data in connection with:

• A business sale, merger, or acquisition

• Legal obligations or investigations

6. INTERNATIONAL TRANSFERS

Some third-party service providers may store or process your data outside the United States.
Where applicable, we ensure adequate safeguards consistent with U.S. data privacy expectations.

7. DATA SECURITY

We use appropriate technical and organizational security measures to protect your personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

Only employees, contractors, and service providers with a legitimate business need may access your information.

8. DATA RETENTION

We retain personal data only as long as needed for:

• Providing Services

• Business records

• Legal, tax, or regulatory compliance

• Dispute resolution

We may retain certain financial or transactional data for up to 7 years for tax and accounting requirements.

You may request deletion of certain data (see Section 9).

9. YOUR PRIVACY RIGHTS (U.S. & SOUTH CAROLINA)

You may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information (where legally permissible)

• Withdraw consent

• Opt out of marketing communications

• Request limitations on data processing

We may require identity verification before responding.

We will respond within 30 days, unless the request is complex.

10. CONTACT DETAILS

Jace A. Holdings LLC d/b/a Epoxy Pilot
Email: jace@epoxypilot.com

11. COMPLAINTS

If you believe your privacy rights have been violated, contact us first so we can address your concerns.

You may also file a complaint with:

• The South Carolina Department of Consumer Affairs

• The Federal Trade Commission (FTC) at www.ftc.gov

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
The “Effective Date” at the top will indicate the most recent revision.

Your continued use of our website constitutes your acceptance of any changes.

13. THIRD-PARTY LINKS

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies before providing any personal information.